Help Center
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About Our Products
- How to Order Greeting Cards Without Envelopes
- How to Order Envelopes Without Greeting Cards
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- Can I order extra envelopes?
- Do you sell eCards?
- I can’t find a card I ordered before. Is it still available?
- Do postcards come with envelopes?
- Understanding Paper Weights & Finishes
- What personalization is included with a greeting card, invite or announcement, and what costs extra?
- What Does “Converted” Mean?
- What Does “Digital Press” Mean?
- What is the minimum or maximum quantity of a product I can order?
- What Greeting Card Sizes Do You Offer?
- ▶ Account Settings
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Addressing & Mailing Services
- How do I add addressing or mailing options to my order?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- How do I upload my address file?
- Do I need to use your address template or can I use my own?
- Can you format my addresses so they fit in your spreadsheet?
- Can you address and mail my order for me?
- Do you offer addressing services?
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Customizing Our Products
- Can I order samples with envelopes and envelope imprinting?
- Do you offer envelope samples?
- Can I Upload a Full Design for a Card?
- Will the printed product look exactly like the preview?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Can I change the color or can I change the background color of this product?
- Can I Add Foil Personalization to my Card?
- Can I Make Changes When Reordering a Previous Item?
- What Is Design Review & Proof?
- Will the “Click Here to Enter Text” Message Print on My Product?
- Why is my preview showing white space around my logo or image? Can this be removed before printing?
- Can I email you a logo, signature, or image to use in my card?
- How Do I Add Signatures to a Card?
- Why Am I Seeing “This Section Is Not Customizable”?
- How Do I Use the Eraser Tool to Edit an Image?
- How Do I Apply Filters to an Uploaded Image?
- What Does the "Clear Canvas" Feature Do?
- Can I Order a Product Without Personalization?
- How do I place a reorder?
- How can I customize my product?
- Can you help me design my product?
- Can you recreate a product I already have?
- Can I edit the text on a product?
- Where can I find a list of verses or a verse library?
- Can I order blank greeting cards?
- How can I add a photo, logo, or signature to my product?
- Can I see a proof of my customization before it is printed?
- Can I remove the brand logo from my product?
- What special character commands can I use when personalizing my product?
- How do I type accented characters when personalizing my product?
- How do I add symbols or special characters in the editor?
- ▶ Most Popular
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Payment & Billing
- What is an account credit and how do I use it?
- Can I Pay with a Company Check or Purchase Order (PO)?
- How can I send my tax exempt paperwork?
- Do you charge sales tax?
- When Is My Credit Card Charged?
- How Long Does a Refund Take for Canceled Orders?
- Can you process a PayPal payment for me?
- Can I pay with multiple credit cards?
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Product Editor
- How Do I Add or Change a Background on My Product?
- How to Use Product Editor
- How to Navigate Front, Back, and Other Available Views
- How to Add and Edit Text
- How to Change Fonts, Colors, and Messaging
- How to Upload, Crop, Rotate, and Replace Images
- How to Use the Artwork Library
- How to Use Templates and Clear the Canvas
- How to Use Create QR Code
- How to Use Size and Format Options
- How to Save Your Work and Return Later
- How to Download Your Design
- How to Review Your Design Before Adding It to Cart
- How Foil Options Work in Product Editor
- How Image Quality and Uploads Work
- Troubleshooting Common Product Editor Problems
- How to Change Text Colors and Editable Text Areas
- How to Change Background Colors and Color Blocks
- How to Use Grid, Ruler, Zoom, Pan, and Bleed Controls
- How to Use Advanced Text Tools
- How to Use Verse and Messaging
- How to Use Advanced Image Tools
- How Image Recoloring, Opacity, and Background Cleanup Work
- How to Remove White Space from Uploaded Artwork
- How to Order a Sample When Available
- How Add to Cart Checks Work
- How Missing Customization and Image Alerts Work
- How Proof Revisions and Approval Work
- How Envelope Addressing and Mailing Options Work
- ▶ Return Policy
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Shipping & Production
- How can I track the shipping status of my order?
- Do you ship internationally?
- How long will it take to get my order?
- Where will my order ship from?
- I have a large volume high quantity order. Can I get assistance?
- What shipping carriers do you use?
- Will I pay any additional costs after my order ships?
- Can I contact the shipping department directly?
- Will my cards be shipped flat or folded?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- Where Do You Ship My Order From?
- Does Expedited Shipping Speed Up Printing?
- My order shows as shipped, but I never received it. What should I do?
- Can I Drop Ship My Order to Multiple Addresses?
- Can I Request a Delayed Shipment for My Order?
- ▶ Technical Help
Need Help?
12750 Merit Drive Suite 900
Dallas, Texas 75229
Can I Order a Product Without Personalization?
Yes. Most of our products can be ordered without adding your own text, photos, logos, signatures, or other personalization.
However, it's important to understand the difference between a product that is not personalized and a product that is completely blank.
No Personalization vs. Blank Products
Many of our products are professionally designed templates that include pre-designed artwork, backgrounds, graphics, greetings, or other decorative elements.
- No Personalization: You choose not to add your own text, photos, logos, or other custom content. The product's existing design elements remain intact.
- Blank Product: A panel, side, or entire product contains no artwork, text, graphics, or design elements.
As a result, ordering a product without customization does not necessarily mean the product will be blank. In most cases, the original product design will still appear as shown in the preview.
Can I Leave Personalization Areas Empty?
Yes. If a product includes editable personalization areas, you may leave those areas blank if you prefer.
Before placing your order, we recommend reviewing the product preview carefully to ensure the final result appears exactly as you expect.
What If I Want a Completely Blank Product?
Some products can be modified to create a blank panel or a more minimal design.
Depending on the product, you may be able to:
- Use the Clear Canvas feature to remove all content from a specific panel or side
- Start with a Design Your Own product that begins with a blank canvas
- Use the Product Editor to create a custom design from scratch
Not all products support complete removal of original design elements, so be sure to review the product preview or contact customer service if you have questions.
Will I Receive a Discount If I Don't Personalize the Product?
Generally, no. Most of our products include personalization as part of the standard product offering, and pricing is typically the same whether or not you add custom text, images, logos, or other content.
Choosing not to personalize a product usually does not reduce production costs, so discounts are generally not offered for orders submitted without customization.
Helpful Tips
- Review the preview carefully to confirm what will print.
- Remember that leaving personalization fields blank does not automatically make a product blank.
- Use Clear Canvas if you want to remove all content from a specific panel.
- Consider Design Your Own products if you want maximum creative freedom and a blank starting point.
If you're unsure whether a product will appear blank or simply unpersonalized, our customer service team is happy to help.