Frequently Asked Questions

Have a question? Find it here.

Frequently Asked Questions

  • Shipping & Production
    • - How long will it take to get my order?

      The time it takes to receive a customized product is a combination of production, printing and shipping. Production + Printing + Shipping = Timing.

      Production and printing each take approximately 1-4 business days. Shipping time can take 1-6 business days depending on your shipping address as well as your shipping method. This means you can usually expect your order to arrive in 2-10 business days. See more here.

    • - How can I track the shipping status of my order?

      One your order has shipped, you will receive a Shipping Confirmation email which includes a link to track you order. You can also view your shipping status from your My Account page.

    • - What carrier will deliver my package?

      We use the following carriers: UPS, FedEx and USPS.

    • - Where will my order ship from?

      CardsDirect has four print facilities in the United States and one in Canada. Our orders are geo-distributed, which means your order is processed and printed at the facility closest to your shipping address; this ensures your order will arrive as quickly as possible. Depending on stock availability and production capacity, multiple items from the same order may ship from different facilities.

    • - Do you ship internationally?

      Currently we only ship to the United States and Canada. Standard ground services are unavailable for Alaska, Hawaii and Puerto Rico. Orders to these areas will automatically be set to the most economical expedited air option available.

  • Return Policy
    • - What is your return policy?

      Our products come with a 100% satisfaction guarantee. If you are unhappy with your order for any reason, you may return it for an account credit within 30 days. You may return your order to: CardsDirect Returns, 12750 Merit Drive, Suite 900, Dallas, TX 75251. For additional questions, please contact our customer service team at 1.866.700.5030.

    • - Can my order be reprinted?

      Please contact our customer service team at 1.866.700.5030 if your order needs to be reprinted. Reprints caused by our company are free of charge. We are happy to discuss pricing on all other reprints.

  • Managing My Account
  • About Our Products
    • - Do your products come in different sizes?

      Yes. To see what size and formats are offered, select your product and click the ‘Size & Format’ section in the Product Options menu to view all available dimensions. Most greeting card products have junior, standard, and signature (large) size options.

    • - What is on the inside of your greeting cards?

      Most of our greeting card products include a default message or verse on the card’s interior. You can choose to keep, edit or delete this design element. You can select the option to “Order Blank Inside,” which will remove any default, interior messaging. Be sure to browse our Verse Library for a complete list of pre-formatted, pre-designed verses.

    • - What is the minimum quantity of greeting cards available for purchase?

      Many of our products have a minimum order quantity of 10 and are sold in increments of 5 up to 50. Quantities over 50 are sold in increments of 25.

    • - What is the maximum quantity of cards available for purchase?

      You can order up to 100,000 cards on our site. However, if you plan to order a quantity of 2,000 cards or more, we recommend you contact our Customer Service and Sales team. You may be eligible for a high volume discount or other special offers. [email protected].

    • - What is the difference between Gummed and Peel & Seal envelope closure?

      Gummed envelopes include a layer of adhesive along the envelope’s flap that must be moistened to create a seal. Peel & Seal envelopes include a strip of latex adhesive on the envelope’s flap. Peel off the protective strip covering and press your envelope closed to complete the seal. Peel & Seal closure is a clean, safe, and time-saving feature.

    • - Can I order extra envelopes?

      Extra envelopes come in handy if mistakes are made during addressing. When selecting your style of envelope from the Product Options, you will have the opportunity to add extra envelopes to your order. Extra envelopes are $.25/ea. If you need more than 500 extra envelopes, please contact Customer Service.

    • - Do you sell eCards?

      We do not have eCards available at this time.

    • - Do you offer addressing services?

      We offer addressing and mailing services for greeting cards and postcards. Read More

  • Customizing Our Products
    • - How do I place a reorder?

      Log into My Account where you will see your Order Status & History. Find the item and click the reorder button. Please review your custom order again before you place it into your cart. Check your Product Options to ensure that you want the same quantity as before.

    • - How can I customize my product?

      View our customization overview. for a short slideshow tutorial using a greeting card as an example.

    • - Can I receive a sample before I place my order?

      Printed samples are available for most of our products, and you can order up to three free printed samples on select greeting cards. Our digitally printed samples can be fully customized, allowing you to see your unique personalization before placing your order. You are also able to select your preferred size and paper stock. Envelopes are not included with your samples. Most sample requests are delivered within 7 business days. Should you need more than three samples or if you require expedited shipping, contact our customer support team at 866.700.5030.

    • - Do you have suggested verses or can I write my own?

      Our products feature editable text and give you the ability to add new text to your design as well. If you aren’t sure of what to say or how to say it, you can browse our Verse Library, which is a collection of pre-written pre-designed verses. For a more extensive collection of verse options, download our Say It Write document.

    • - Can I order blank cards?

      The vast majority of our cards can be ordered blank inside. Choose the button “Order Blank Inside” or delete any unwanted design elements once you are inside our product editor. Some cards feature a pre-printed verse or design that cannot be removed.

    • - How can I add a photo, logo, or signature to my product?

      Within our product editor, you can choose Upload Photo, Logo or Signature. Click the desired option. A popup with detailed instructions will appear. You can choose to upload an existing file or upload an image from your smartphone. If you require assistance, contact a Graphics Specialist at 866.700.5030.

    • - Can I see a proof of my customization?

      We offer complimentary digital proofs sent via email, but only if a proof is requested. If you would like to see a digital proof before placing your order, simply add a note in the Special Instructions section. You will have an opportunity to do this before an item is added to your cart. If you have contacted our Customer Service team for graphics help, let a representative know you would like a proof sent via email before your order is placed.

      Your proof will give you the option to Request Changes or Approve the artwork. If changes are needed, simply reply to the email with new instructions. If everything looks correct, click Approve. Your order will be on hold until we receive your proof approval. Requesting a digital proof can add additional production time to your estimated delivery date.

  • Payment & Billing
    • - What is the Account Credit and how do I use it?

      You can receive an Account Credit for a number of reasons, including a refund should you return an order or as part of a special promotion associated with a promo code. Visit your My Account page to determine if you have an Account Credit available. To use an available Account Credit, click the 'Apply Credit' link during checkout; this will deduct any available credit from your order total.

    • - Can I pay with a company check?

      To pay with a company check, select the option for “Corporate Billing” within checkout. Once your order is submitted, we will review your information and email you an invoice. We will also send a printed invoice via mail. Your Corporate Billing account will be saved for future use. If you need additional paperwork, such as a W-9, you can request this information within the Billing Instructions section of checkout or you can email us a request at [email protected].

    • - Do you charge sales tax?

      CardsDirect charges sales tax in all states except Alaska, Delaware, Montana, New Hampshire, Oregon, and Vermont. We do not charge sales tax in Puerto Rico. Other exemptions include AA – Armed Forces, AE – Armed Forces, and AP – Armed Forces. If you are eligible for tax exemption, upload your tax certificate at checkout or with your My Account page.

    • - How can I send my tax exempt paperwork?

      Upload your sales tax exemption certificate with just one click. Your tax exempt status will immediately be applied to your account. You can also email or fax your certificate using [email protected] or fax number (866) 422-4005. We will verify your documentation before your order is processed.

  • Technical Help
    • - What type of file formats do you accept?

      To ensure proper print quality, any imagery you upload should be at a resolution of 300 dpi or more. If you are unsure about a file’s resolution, don’t worry. Our system will warn you if an image is at too low of a resolution to safely use on your product. We accept the following file formats: jpg, jpeg, tif, tiff, pdf, png, gif, bmp, svg and eps. We are unable to use Word Documents and PowerPoint files. If you need help with your artwork, call 866.700.5030 or email a Graphic Specialist at the following email address:[email protected].

    • - What if my image appears fuzzy or pixelated on the preview?

      The way your images appear within our editor and in your digital proof is how your product will print. If your image appears blurry or pixelated, that is an indication that the image you have uploaded needs to be a higher resolution. Our system will warn you if an image is at too low of a resolution to safely use on your product. However, scaling an image can affect your image clarity. If you are concerned about print quality, contact one of our Graphic Specialists at [email protected] or use the Special Instructions section to request that a designer reviews your artwork before your order is completed.

    • - I don’t have my artwork in a digital format; can I send it to you to be scanned?

      If you do not have your logo or artwork in a digital format, you can place your order, include a note in the Special Instructions section, and then mail your images to the CardsDirect corporate office. Your order will be placed on hold until we receive your items. We will then send you a digital proof via email for your review. Please include an order number and contact information with your artwork. Artwork can be mailed to: CardsDirect Graphics Department, 12750 Merit Drive, Suite 900, Dallas, TX 75251.

    • - I’m having difficulty with a promo code.

      To use a promotion code, type the code into the box under “Promo Code Or Account Credit” within checkout. Once applied, your order total will be instantly updated with the discounted amount. If you receive an error, please check the expiration dates before contacting our Customer Service team. Unless otherwise noted, promotional offers cannot be combined. We reserve the right to discontinue or modify these offers at any time without notice.

    • - What browsers and operating systems do you support?

      We support the following browsers: Chrome, Firefox, Internet Explorer 9+ and Safari. We support the following operating systems: Windows Vista, Windows 7-10 and Mac OS. Other browsers can be used; however, full functionality cannot be guaranteed. Click to download Google Chrome now.

    • - Is my shopping secure?

      CardsDirect is committed to ensuring that your personal information is protected while you are on our site. Our company is registered with VeriSign, McAfee SECURE Site and the BBB Online – all industry leaders in protecting e-commerce shoppers on the web. We are also registered with Dun & Bradstreet. Our website uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the internet. These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures.

Contact Us

Call Us M-F 7am-6pm CST 866.700.5030
Live Chat M-F 7am-6pm CST Chat Now
Email [email protected]


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