Help Center
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About Our Products
- How to Order Greeting Cards Without Envelopes
- How to Order Envelopes Without Greeting Cards
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- Can I order extra envelopes?
- Do you sell eCards?
- I can’t find a card I ordered before. Is it still available?
- Do postcards come with envelopes?
- Understanding Paper Weights & Finishes
- What personalization is included with a greeting card, invite or announcement, and what costs extra?
- What Does “Converted” Mean?
- What Does “Digital Press” Mean?
- What is the minimum or maximum quantity of a product I can order?
- What Greeting Card Sizes Do You Offer?
- ▶ Account Settings
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Addressing & Mailing Services
- How do I add addressing or mailing options to my order?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- How do I upload my address file?
- Do I need to use your address template or can I use my own?
- Can you format my addresses so they fit in your spreadsheet?
- Can you address and mail my order for me?
- Do you offer addressing services?
- Will My Cards Be Inserted into the Envelopes?
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Customizing Our Products
- What Does the "Clear Canvas" Feature Do?
- Can I Order a Product Without Personalization?
- How do I edit an item already in my cart?
- How Do I Add Signatures to a Card?
- Why Am I Seeing “This Section Is Not Customizable”?
- How Do I Use the Eraser Tool to Edit an Image?
- How Do I Apply Filters to an Uploaded Image?
- Can I order samples with envelopes and envelope imprinting?
- Do you offer envelope samples?
- Can I Upload a Full Design for a Card?
- Will the printed product look exactly like the preview?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Can I change the color or can I change the background color of this product?
- Can I Add Foil Personalization to my Card?
- Can I Make Changes When Reordering a Previous Item?
- What Is Design Review & Proof?
- Will the “Click Here to Enter Text” Message Print on My Product?
- Why is my preview showing white space around my logo or image? Can this be removed before printing?
- Can I email you a logo, signature, or image to use in my card?
- How do I place a reorder?
- How can I customize my product?
- Can you help me design my product?
- Can you recreate a product I already have?
- Can I edit the text on a product?
- Where can I find a list of verses or a verse library?
- Can I order blank greeting cards?
- How can I add a photo, logo, or signature to my product?
- Can I see a proof of my customization before it is printed?
- Can I remove the brand logo from my product?
- What special character commands can I use when personalizing my product?
- How do I type accented characters when personalizing my product?
- How do I add symbols or special characters in the editor?
- ▶ Most Popular
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Payment & Billing
- What is an account credit and how do I use it?
- Can I Pay with a Company Check or Purchase Order (PO)?
- How can I send my tax exempt paperwork?
- Do you charge sales tax?
- When Is My Credit Card Charged?
- How Long Does a Refund Take for Canceled Orders?
- Can you process a PayPal payment for me?
- Can I pay with multiple credit cards?
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Product Editor
- How Do I Add or Change a Background on My Product?
- How to Use Product Editor
- How to Navigate Front, Back, and Other Available Views
- How to Add and Edit Text
- How to Change Fonts, Colors, and Messaging
- How to Upload, Crop, Rotate, and Replace Images
- How to Use the Artwork Library
- How to Use Templates and Clear the Canvas
- How to Use Create QR Code
- How to Use Size and Format Options
- How to Save Your Work and Return Later
- How to Download Your Design
- How to Review Your Design Before Adding It to Cart
- How Foil Options Work in Product Editor
- How Image Quality and Uploads Work
- Troubleshooting Common Product Editor Problems
- How to Change Text Colors and Editable Text Areas
- How to Change Background Colors and Color Blocks
- How to Use Grid, Ruler, Zoom, Pan, and Bleed Controls
- How to Use Advanced Text Tools
- How to Use Verse and Messaging
- How to Use Advanced Image Tools
- How Image Recoloring, Opacity, and Background Cleanup Work
- How to Remove White Space from Uploaded Artwork
- How to Order a Sample When Available
- How Add to Cart Checks Work
- How Missing Customization and Image Alerts Work
- How Proof Revisions and Approval Work
- How Envelope Addressing and Mailing Options Work
- ▶ Return Policy
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Shipping & Production
- How can I track the shipping status of my order?
- Do you ship internationally?
- How long will it take to get my order?
- Where will my order ship from?
- I have a large volume high quantity order. Can I get assistance?
- What shipping carriers do you use?
- Will I pay any additional costs after my order ships?
- Can I contact the shipping department directly?
- Will my cards be shipped flat or folded?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- Where Do You Ship My Order From?
- Does Expedited Shipping Speed Up Printing?
- Can I Drop Ship My Order to Multiple Addresses?
- Can I Request a Delayed Shipment for My Order?
- My order shows as shipped, but I never received it. What should I do?
- ▶ Technical Help
Need Help?
Address
12750 Merit Drive Suite 900
Dallas, Texas 75229
12750 Merit Drive Suite 900
Dallas, Texas 75229
Will My Cards Be Inserted into the Envelopes?
It depends on the envelope service you choose. The key factor is whether postage (a stamp) is applied to the envelope.
When Are Cards Inserted into Envelopes?
Cards are inserted into envelopes whenever you select an option that includes postage/stamping.
This includes:
- Address + Ship Back to Me: Addressing + Stamp
- Address + Mail For Me: Stamp + Mailing
Address + Ship Back to Me: Addressing + Stamp
When you select Addressing + Stamp under the Address + Ship Back to Me service:
- Recipient addresses are printed on the envelopes
- Postage is applied
- Cards are inserted into the envelopes
- Envelopes are not sealed
- The completed order is shipped back to you
This option is ideal if you'd like us to handle the addressing and insertion process while still giving you the opportunity to review or personally distribute the cards before mailing.
Address + Mail For Me: Stamp + Mailing
When you select Stamp + Mailing under the Address + Mail For Me service:
- Recipient addresses are printed on the envelopes
- Postage is applied
- Cards are inserted into the envelopes
- Envelopes are prepared for mailing
- The mailpieces are sent directly to your recipients
When Are Cards NOT Inserted?
If the envelope service does not include postage, cards are not inserted into the envelopes.
This includes:
- Address + Ship Back to Me: Front Addressing
- Other envelope printing options without stamps
- Orders with plain envelopes
For these options, the cards and envelopes are packaged separately and shipped to you.
Do You Offer Card Insertion as a Separate Service?
No. Card insertion is not available as a standalone service or optional add-on.
Insertion is only performed when an envelope service includes the application of postage.
Helpful Tip
If you'd like your cards inserted into envelopes before delivery, select an option that includes Addressing + Stamp or Stamp + Mailing. If no postage is applied, the cards and envelopes will be shipped separately.
If you have questions about envelope services, addressing, or mailing options, our customer service team is happy to help.
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