CardsDirect Response to Coronavirus (COVID-19): Frequently Asked Questions & Updates

Is CardsDirect still operating during regular business hours?

CardsDirect® wants to assure all customers that our offices and printing facilities are still in full operation. We are currently following regularly scheduled business hours (7 AM - 6 PM CST). Additional safety measures are in place to guarantee the well-being of every customer and employee.

Can I still order products?

Yes. Product output remains unchanged at this time, and all orders are being fulfilled.

Are printing times delayed?

Currently, printing times remain unchanged, with most orders printed within 2 business days.

Are shipping times delayed?

Based on your method of delivery, shipping times remain unchanged where permissible, adhering to the same schedule of 1 - 6 business days. CardsDirect ships via UPS® (standard), FedEx® (upon request), and USPS® (sample orders). For more information in your area, please refer to:

What is CardsDirect doing to ensure the safety of its customers?

In cooperation with the World Health Organization (WHO), National Institutes of Health (NIH), the Centers for Disease Control and Prevention (CDC), and local health administrations, CardsDirect is adhering to the highest levels of sanitation and prevention. We are taking every precaution to guarantee your health and safety during the coronavirus (COVID-19) pandemic. The use of approved gloves, masks, cleaning, and hygiene products are encouraged and mandated in certain circumstances. Facilities are disinfected regularly.

We offer self-adhesive envelopes and our no-risk ‘Mail For Me’ service. When choosing your envelope printing, select the ‘Address, Stamp & Mail For Me’ option – we do the rest. Now you can send real CardsDirect products straight from your computer and without leaving your home – with expedient delivery to all your recipients.

What is CardsDirect doing to ensure the safety of its employees?

CardsDirect has not observed any cases of COVID-19 in our offices.

We are performing regularly scheduled check-ins with our staff. CardsDirect has equipped employees to work remotely in all possible cases to comply with the recommended preventative defense of self-isolation. Anyone who exhibits symptoms of COVID-19 must stay home and receive proper testing while following all instructions stated by their medical professional. Meetings are held remotely whenever feasible or limited to small spread-out groups (6 or more feet apart).

We have restricted any unnecessary travel, which includes all business-related travel and personal vacations. Employees approved for necessary travel must self-quarantine upon their return for no less than 14 days and up to a month or more based on supervisory discretion or medical mandates.

Sanitary measures are practiced daily, including, but not limited to social distancing, regular hand-washing and sanitizing (20 seconds or more for every application), avoiding unnecessary touching of the face, elbow coughs or sneezes, restraining from physical contact including handshakes, restricting the share of items, and the use of proper masks, gloves, and other hygienic items.

Can I contact CardsDirect with questions or concerns?

Yes. Please contact us with any questions or concerns by phone (866.700.5030), email ([email protected]), or live chat. You can find our live chat feature at the bottom right corner of our website.

Live Chat

  • Monday - Friday (7 AM - 6 PM CST)

Phone

  • Monday - Friday (7 AM - 6 PM CST)

Email

  • We typically respond to emails within the same business day.
   

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