Frequently Asked Questions
 
Click below for answers to our most commonly asked questions. Please don't hesitate to contact us if we can help in any way.


How long does it take to get my cards?

Custom printed orders generally take 1 - 4 business days printing production time. Shipping time is additional, and can take 1 – 6 business days depending on the shipping method you choose and where you ship to. This means you can usually expect your order to arrive in 2 – 10 business days. See more here.

Can I receive a sample card before I make a purchase?

Yes, free sample cards are available. CardsDirect offers up to three blank samples for your review. Contact our customer support team if additional samples are needed or if you would like expedited shipping. Sample cards arrive blank and envelopes are not included. To order samples, simply click on the image of the card style you are interested in and then click the Request Sample button located directly under the card image. Click Continue Shopping to add more samples to your shopping cart. Most mailed (non-expedited) sample requests are delivered within 7 business days.

Do you have suggested verses or can I write my own?

The majority of our cards feature a customizable verse on the inside. You can select from one of our Pre-written, Pre-designed verses or add your own custom verse. Not sure of what to say, or how to say it? Download our Say It Write document for the perfect card sentiment.

To see the verse selections available on our Digital Press cards, first click on the card that you'd like to order then click the green Personalize Card button. Click the Next button twice and it will display the default verse. Click on any of the words in that verse and a new window will appear with all of our verse options. If you would like to write your own verse, simply delete the default verse and type in your own.

For the list of verses available on our other cards, click on the card you like then click the green Personalize Card button. Next, click the Edit Verse button for a list of all of the verses available. To write your own custom verse, click the Custom Greeting card icon at top then enter your own.

Do you sell cards printed on recycled paper?

Our Digital Press cards can be printed on 100% recycled paper stock. All categories of cards can be sorted by Digital Press styles. Simply click on the card you would like to order. You will see the paper choices to the right. Select the 100 lb. Recycled Matte White option.

Some of our other cards are printed on recycled stock as well. The description of each card will indicate if the paper is recycled.

Can I order blank cards?

The vast majority of our cards can be ordered blank inside. However, some cards feature a pre-printed verse or design that cannot be removed.

To order your cards blank inside, simply select the card you'd like and click the Order Blank Inside button underneath the order options. (If that button is not available, then that card cannot be ordered blank.)

Do card designs come in different sizes?

The majority of our Digital Press cards are available in three different sizes. Click on the card style you like and you will see the size options to the right. You can choose Junior Size (5 1/2" x 4 1/4"), Standard Size (6 3/4" x 4 7/8") or Signature Size (7 7/8" x 5 5/8").

Many of our digital photo cards are available flat or folded.

Other cards are available only in the sizes specified. Click on the card you'd like and the size will be indicated in the Product Details section located underneath the card image.

Do you sell eCards?

We do not have eCards available at this time.

What is the minimum amount of cards available for purchase?

Many of our products have a minimum order quantity of 10 and are sold in increments of 5 up to 50 quantity." At quantities of 50 or more, all cards are sold in increments of 25. The cards available at these smaller quantities are referred to as our Full Color cards. To locate our full color cards, narrow the search at the top of the category page and check the box for "Shop Products w/Full Color Printing. All other cards can be purchased at the minimum quantity of 25.

To view the price for the quantity you are interested in, simply enter the quantity into the Quantity Box and the price will instantly update. (Please note all cards default to 100 quantity).

What is the maximum amount of cards available for purchase?

You may order up to 100,000 cards on our site. To place an order above 100,000 cards, please call our customer service team at 1.866.700.5030, email us at support@cardsdirect.com or chat with a live representative on our website. CardsDirect has been fulfilling high quantity card orders since our onset. We specialize in high volume discounting and competitive pricing.

To view the price for the quantity you are interested in, simply enter the quantity into the Quantity Box and the price will instantly update. (Please note all cards default to 100 quantity).

How do I see a proof?

CardsDirect provides an Online Proof/Preview system. Click on the card image from the category page. Configure your card options, starting with the quantity. Then click the green Personalize Card button. An instant preview will appear upon entering your personalization and color choices.

If you would like to view the proof again after the order is placed, but before the order is finalized, note this in the Special Instruction box when placing your order. We will not process your order until the proof has been approved. Please keep in mind additional time is required for proofing after the order is placed and is not included in the 1-4 business day production time.

The emailed proof offers the customer the option to approve the proof as-is or to request revisions. If revisions are requested, we will revise the order per the request and email a new proof. The order will remain on hold until the proof is approved.

Some card selections do not show the preview of the logo or artwork uploaded so an emailed proof approval is necessary before we print the order.

What is Quick Stick?

Quick Stick Envelopes include a removable strip which exposes a self-adhesive edge that seals each envelope closed. Simply remove the protective seal to expose the self-adhesive edge, press closed, and send!

How do I order extra envelopes?

You can easily order from 5 to 500 extra envelopes at $0.25/ea while placing your order. To order extra envelopes, look for the dropdown box that says "Need Extra Envelopes?" and choose your desired quantity from the list. If you need more than 500 extra envelopes, please enter your request in the special instructions box when personalizing your card and our Customer Service team will gladly handle your request.

What type of Photo Format do you accept?

If you are placing your order online your photo will need to be in a Jpeg format in order for your photo to be uploaded to your card. Please insure that your file is at least 300dpi in resolution. If you are unable to have your photo in a Jpeg format you may also email your file to artwork@cardsdirect.com after your order has been submitted. We are able to use most file types including Photoshop, PDF, Illustrator and Tiff files. Please note that we are unable to use Word Documents and PowerPoint files.

What if my image appears fuzzy or pixilated on the preview?

The way your photo or image appears on the online proof of your card is how your card will print.

If your photo appears blurry or pixilated, it may be because the resolution is not high enough and a new photo or image with a higher resolution will be needed. When you upload your image to your card and it is not the correct resolution you should receive a warning pop-up indicating that a new image may be needed. If you receive this message you may need to rescan your photo or image in a higher resolution or locate a new file that is in a higher resolution. You may also mail your image or photo to our office and we will apply it to your card. If you are not sure if your photo or image is the right resolution, you may submit your order with special instructions asking us to look at them for you.

Can I send our Logo to you to be scanned?

You may have your logo or artwork sent to our location for us to scan.

We will then have an email proof sent to you after we have applied your artwork to your card for you to review. Please have your order number with your artwork.

CardsDirect Inc
Attn: Graphics Department
12750 Merit Drive, Suite 900
Dallas, TX 75251

How do we add our signature with our logo to a card with Full Color Printing?

  1. Select the Green “Personalize” button.
  2. Click the “Signature” button on the top right under the Image Library heading.
    1. If you already have your signature scanned and saved as a JPG or PNG file, select the option that says “Click Here to upload the file. Locate the file on your computer, select it, and click Open. Your signature will be uploaded and will appear in the Image Library to the right. Repeat this step until all of your images have been uploaded.
    2. You also have the option of taking a photo of your signature with your smart phone and uploading it that way. Click the “Get Started” button to use this feature. Repeat this step until all of your images have been uploaded.
  3. Once you have all of your signatures uploaded, click the Next Step button until you see the part of the card that you would like to add your signatures to.
  4. Simply drag the thumbnails of the signatures from the Image Library to the card. You can then enlarge or reposition the signatures as needed. Click on the placed image to see the available Logo Editing Tools.

How can we pay by company check?

We will likely be able invoice your business for orders once our online corporate payment option form is filled out. Whenever you are ready to place an order with CardsDirect, simply begin the checkout process by signing in with an email.

Then, on the Billing & Shipping screen, click the dropdown arrow at Payment Method to select "Corporate Billing". See screenshots below to view what fields will be required.




Once these fields are entered and the order is submitted, we will review the Corporate Billing information and possibly contact you with questions or send an invoice. -That's it; the account will then be set up for future orders. If you need anything from us, such as a W-9, please submit your request in our Billing Special Instructions box on this same Billing & Shipping page (near bottom, before you click to Review Order).

What is your return policy?

I’m a Holiday Classics, Landmark Image, Celebrate the Season or Eimicke customer and I’ve got questions.

Will my billing information be carried over, including credit card and corporate billing information?

Will the same personalization options be available on CardsDirect.com?

Can I expect the same great pricing and offers I’ve received in the past?

I want to re-order the same product. Will CardsDirect carry the same products I have ordered in the past?

Will my same User ID and Password work, now that I will be shopping on CardsDirect.com?

Will the CardsDirect Customer Service have access to a logo used on previous orders?