The quality of the cards and envelopes are very good, which is why we are repeat customers. The customer support team is very knowledgeable and helpful. There was a slight issue with our order, but it was rectified immediately. The only negative comment is regarding the shipping charges, which should be made more clear on the website and promotional products received. If free shipping is stated (without any notation to U.S. customers only), then it should be free shipping without any additional fees.