Review Summary

3.5  out of  5
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5  out of  5
December 03 2018
Holiday Cards
Lisa

The cards looked great!

2  out of  5
November 21 2018
OK process; unhappy with final product.
Lance

I would advise Cardsdirect to improve the quality and thickness of their cards. Read on and you'll see why. The selection was very good. Lots of very nice card design choices. The customization process was limited, but sufficient to customize your card with your logo and preferred wording. So, we got the card customized nicely to the point where we had the inside done with our logo and preferred wording, our return address on the back envelope flap, and it all looked nice. Then we received the finished product. The cards were unfolded and shrink wrapped. Because the quality and lack of thickness/stiffness of the card stock, the shrink wrap had caused the cards to bow. When we unwrapped them, they stayed bowed. We could not straighten them out no matter what we did. The result was they could not stay closed nor could they stand and be displayed like other cards. The stiffness just was not there. This has never happened with other cards. I have attached pictures. As these are for our clients, I cannot risk ordering from Cardsdirect again.

Reply from

Thank you for your feedback. We are very sorry for the issues that you had with your card. We are currently looking into this issue on this paper stock. Please call us, and we will provide you with a replacement card of your choosing at NO CHARGE. We believe in 100% satisfaction, and this is not acceptable to us. We appreciate that you have brought this to our attention and we also thank you for your business.

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