Nobody's perfect....and CardsDirect.com screwed up this order the first time around. HOWEVER, once we exchanged comments on how the error occurred and who was really responsible, CardsDirect.com did the right thing...they fixed the problem, at their expense, and reprinted my order perfectly. I've ordered 6-8 different cards from CardsDirect.com and I have very high regard for their quality, their professionalism, their speed of completing an order and feel that their pricing, while a tad bit high, is totally appropriate considering the quality of the finished product. I'm ma happy CardsDirect.com customer!!

The first order was all wrong, but was able to get it corrected and didn't cost extra. Very much appreciated the customer assistance!

Nice heavy envelopes to go with the cards were an amazing bonus!

The service of providing a free sample in advance to be sure it looked good was invaluable.

The product quality has been excellent every time that I have used CardDirect's self design Holiday card service. This year I was disappointed with the quality of the card - not from anything that CardsDirect did but because I chose a photo that looked oh so blah! Frustrated with myself, I called the customer service line, explained the situation and asked if I could have the same card printed except use a more vibrant photo that I would provide. The customer service representative reviewed my request and said "Send us the new photo and we'd be happy to remake the card for you - no charge!" This far exceeded what I was hoping for and parallels the Nordstrom customer satisfaction stories that you hear. Great job!