Customer Help

Welcome to CardsDirect!

We're happy you're here, and we know that the quality of our products and service will determine if you shop with us in the future. Our #1 priority is to make your experience so good that you will not only come back to shop again, but will want to share us with your friends. That is why we work hard every day to offer you top quality designs and materials, the best possible prices, and a safe and enjoyable buying experience - all backed up by a 100% satisfaction guarantee.

Below are links to our most common requests, but don't hesitate to contact us if we can help or answer any question you may have.

Frequently Asked Questions

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More Common Questions

Production and Shipping

Custom printed orders generally take 1 - 4 business days production time. Please allow 2 - 6 additional days for delivery via UPS Ground. (in addition to production. Please note that special instructions, additional proofs, logos, and very large orders can require additional production time.

Express Shipping is available (3-Day, 2-Day Air, & Next Day Air) for an additional charge.

CardsDirect currently only ships to U.S.A. addresses. Shipping to international locations is not available at this time.

Your shipping costs are calculated on the shipping weight of your order. Each of the available shipping options will be clearly priced for you during the order process, PRIOR to checkout. If you order multiple items, you may receive different shipments on different days.

Return Policy and Quality Guarantee

At CardsDirect, we strive to provide the highest quality products with the best possible shopping experience. Although we attempt to review orders for accuracy, it is not always possible to know the correct name, business, and geographical spellings, or catch information that may have been unintentionally omitted. If there is an error on your order, we will make every effort to correct it.

Our Mistake? If there are any errors or misprints on your order at the fault of CardsDirect, we will reprint your order promptly and reship it to you at no expense.

Your Mistake? Although we make every effort to proofread orders for spelling, grammar, and completeness, we cannot guarantee that we will catch every error. Please carefully proof all text while placing your order and carefully check all email confirmations as they contain important information about your printed order. If your wording gets printed and it contains an error, we will work with you to get your order reprinted promptly and offer any discounts we have available. We cannot issue refunds on custom printed products due to customer typos, omissions, or changed dates, etc.

If you are not satisfied with the quality of your order for any reason, even if you simply do not like the final product, please contact our customer support team immediately and we will arrange to replace or refund your order. We do not have an official return window at this time but any orders returned after 90 days cannot receive a refund on your credit card; we will send a refund in the form of a check for these orders.

Secure Shopping

CardsDirect is committed to ensuring that your personal information is protected while you are on our site. Our company is registered with VeriSign, McAfee SECURE Site, and the BBB Online - all industry leaders in protecting e-commerce shoppers on the web. We are also registered with Dun & Bradstreet. Our Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the Internet. These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures.


    Business Christmas Cards, Christmas Greeting Cards, and Business Greeting Cards.


We like really nice cards, it's just that simple. That's why we insist on the highest quality paper and use the best digital and offset printing to ensure your order meets our 100% Satisfaction Guarantee promise – every time. We like options too, which is why many of our cards are available in a variety of sizes and paper stocks to fit any budget. If you're not sure, just request a free sample and see for yourself.
Learn more…


We believe in our products. That's why every CardsDirect order comes with a 100% Satisfaction Guarantee. If you are unhappy with the quality or workmanship of your product for any reason, we will fix it, replace it, or you may return it. We will refund your full purchase price when the returned items are received.
See our Help Page for more information.


Heck, we're almost an antique in "internet years". Founded in 1998, we wanted to create a company that made sending custom cards easy. We never expected that solving that problem would make all of the Fortune 100 companies (yes, all of them), along with thousands of small businesses and families across the country choose us. We really hope you like us too because we don't plan on going anywhere.


Everyone likes getting good grades. The Better Business Bureau (BBB) tracks and grades businesses for consumer fraud and ethical business practices… and we got an "A+"! CardsDirect has been a "BBB Accredited Business" since 2005, and is continually monitored on 16 rating factors. They like us, and we hope you will too!

INC 500/5000

When you treat your customers nice, good things happen. CardsDirect is proud to have made the Inc 500|5000 list of fastest growing private companies in 2009. Thank you for putting us on the map! We believe strongly in customer service. A person who cares enough to send a card deserves a great amount of care in return, so in everything we do – our customers know we are right there, every step of the way, to make everything go smoothly.


Security is important. CardsDirect is committed to ensuring that your identity and information are protected while you are a guest on our site. That's why we are a verified business with VeriSign (the most recognized trust mark on the Internet) and why we use SSL Encrypted Data Transmission during transactions. And just for fun, they scan us daily for Malware too!