Sadly, in the world today, complaints out number compliments 10 to 1. I’m happy to report though that that is certainly not the case at CardsDirect! Our customers are quite happy and we are happy that they are happy! What really pleases us though is when someone takes the time to send us an unsolicited compliment. This random act of kindness brings a smile to all of our faces. Here are some recent examples…

The card is perfect!!! Thank you very much. You have my approval to send them on to the presses! Thanks for your assistance. Your company does good work. AND is easy to work with. Thanks, again. We look forward to getting the cards!
Joan
Cobleskill, NY

I wanted to comment on my recent order of moving announcements from your company. The ordering process was super easy and my custom cards arrived very quickly. I am so thrilled with the end product! They are very well done, printed on heavy paper, and look beautiful. I cannot wait to let family and friends know of our upcoming move with these adorable announcements. Thank you for offering great products at a great price. I will definitely recommend your company and return again for future card needs.
Thanks Again!
Martha
Aubrey, TX

We regularly post them to our website here. If you have experienced special service from someone, and I’m not just meaning here at CardsDirect, take a moment to say so. It will certainly make their day and will even make you feel good too!

Isn’t it a refreshing surprise when someone sincerely thanks you for your business? We’ve all been greeted with the mandatory welcome and checked out with an emotionless thanks but how often do we truly feel appreciated when making a purchase? With things the way they are these days, customer service is one very important way you can insure repeat business and positive word of mouth, encouraging new customers to find their way to you.

Some simple training tips will help. Remind your employees that thanking a customer for their purchase is like thanking them for your job. Knowing how difficult it is to find employment in this economy, you may be tempted to add a hug to that thanks but probably best to resist that temptation. Smile, say thank you with genuine emotion and mean it!

Here is a suggestion that will certainly set you apart from the competition. Send Thank You Cards! Just this simple show of unexpected appreciation will surely encourage a return visit and positive buzz. Aside from purchasing a house or a car, Customer Appreciation Thank You Cards are rare. But with so many businesses vying for the same customers, wouldn’t a gracious show of extended customer service move your company’s positive rating up several notches?

Send classy personalized Business Appreciation Thank You Cards and your business is certain to benefit from this simple effort. Take a moment to add a hand written note and your bottom line is sure to benefit from this little bit of additional tender loving care!

Time to take a quick moment to toot our own horn! CardsDirect partners with many outstanding businesses and has always offered the very best in product quality, fair pricing and first class customer service. As testament to this initiative, CardsDirect has received the Carlson Craft® Excellence Award for 2008!

Carlson Craft is one of the nation’s leading wholesale printing companies and a great business partner and friend of CardsDirect. Each year they present only a few select businesses with their prestigious award for outstanding performance and exceptional sales achievements and CardsDirect is pleased to be an award recipient for 2008.

We will proudly exhibit our winning plaque and will continue to offer you, our customers, the very best that CardsDirect and Carlson Craft have to offer. It is our goal to win again in 2009!

I only received part of my order. Where is the rest of it?

To provide the best possible selection and quality, the cards we offer may come through several different manufacturers. Often it is possible that your order may be split between suppliers and shipped to you from more than one location. For this reason, it is possible that your entire order may not arrive in the same shipment.

This is more likely the case if you have placed orders for more than one card design. Often customers order their Birthday, Anniversary, Thank You, Sympathy and Get Well cards, among others, all at one time so it is not unusual for several different shipments to arrive one after another. It is still possible that even one card design order may arrive separately within a few days of each other depending on the number of boxes being sent.

The good news is that you are only charged one delivery fee, even if your order is sent separately. You really should receive your entire order within a few days of each other. If you have waited patiently and your order is still not complete, please do contact our customer service professionals for tracking information.

We sincerely appreciate your orders and know you will be pleased with all of the fantastic cards you ordered when they arrive.