CardsDirect Customer Service Question #3

I only received part of my order. Where is the rest of it?

To provide the best possible selection and quality, the cards we offer may come through several different manufacturers. Often it is possible that your order may be split between suppliers and shipped to you from more than one location. For this reason, it is possible that your entire order may not arrive in the same shipment.

This is more likely the case if you have placed orders for more than one card design. Often customers order their Birthday, Anniversary, Thank You, Sympathy and Get Well cards, among others, all at one time so it is not unusual for several different shipments to arrive one after another. It is still possible that even one card design order may arrive separately within a few days of each other depending on the number of boxes being sent.

The good news is that you are only charged one delivery fee, even if your order is sent separately. You really should receive your entire order within a few days of each other. If you have waited patiently and your order is still not complete, please do contact our customer service professionals for tracking information.

We sincerely appreciate your orders and know you will be pleased with all of the fantastic cards you ordered when they arrive.